Privacy Policy
Effective Date: 30 September 2025
Last Reviewed: May 2026
1. Opening Statement
At Elite Life Consulting, we understand that choosing to seek mental health is one of the most personal decisions anyone can make. When you walk through our doors, call our helpline, or visit our website, you place a profound level of trust in us and we do not take such step lightly.
This Privacy Policy simply explains what information we gather about you, why we gather it, how we utilize the information we gather, how we protect it, and the rights you hold over it.
This Policy applies to all clients, prospective clients, website visitors, and any person whose personal data we process in the course of delivering our services.
2. About Us
Elite Life Consulting Ltd (“We” “Us” or “The Company”) is a Mental Health Organization registered with the Corporate Affairs Commission, operating in Nigeria physically and globally via the web. We provide a range of mental health and psychotherapy services to individuals, couples, families, and Corporate organisations. Our practice is built on the principles of compassion, clinical excellence, and respect for every person who comes to us. We also strongly respect diversity.
Registered Name: Elite Life Consulting Ltd
Registered Address: Suite 45 Swift Plaza, Aguwan Anaekwe Street, Wuye District, Abuja, FCT
Website: www.elitelifeconsulting.com
Email: admin@elitelifeconsulting.com
3. Services we provide
Psychotherapy and Counselling
- Individual psychotherapy and talk therapy
- Cognitive Behavioral Therapy
- Dialectical Behavior Therapy
- Alcohol and drug counselling
- Behavioural addiction support
- Psychodynamic and psychoanalytic therapy
- Narative therapy
- Solution-focused brief therapy (SFBT)
- Trauma-focused therapy and trauma processing
Psychiatric and Clinical Services
- Psychiatric assessment and diagnosis
- Medication management and psychopharmacology
- Crisis intervention and acute stabilisation
- Neuropsychological and psychometric assessments
- Mental health evaluations and reports
Relationship and Family Services
- Couples therapy and relationship counselling
- Family therapy and systemic intervention
- Co-Parenting support
- Premarital counselling
- Sex Therapy
Child, Adolescent, and Youth Services
- Play therapy
- Child and adolescent psychiatry
- School-based mental health programmes
- Developmental assessments
- Parenting support and guidance
Workplace and Organisational Mental Health
- Employee Assistance Programmes (EAP)
- Corporate wellness assessments
- Workplace Motivation
- Stress management
- Leadership and resilience coaching
- Group therapy in Workplaces
Group Therapy and Support
- Grief and bereavement support groups
- Anxiety and depression management groups
- PTSD and trauma survivor groups
- Eating disorder support groups
- Men's mental health groups
- Women's wellness circles
- Trybe Community Mental Health Programs
Specialised Mental Health Programmes
- Eating disorder treatment (anorexia, bulimia, binge eating)
- Sleep disorder therapy
- Anger management
- Phobia treatment
- Sexual health and intimacy counselling
- Perinatal and postnatal mental health support
- Grief counselling and loss therapy
Digital and Remote Services
- Online counselling sessions
- Digital mental health resources and self-help tools
- Online assessments and screening tools
- WhatsApp and SMS-based check-in services (where applicable)
4. Personal Information We Collect
We collect only the information that is genuinely necessary to provide you with safe, effective care. The categories below describe the full breadth of what we may collect depending on your interaction with us.
4.1. Information You Give Us Directly
In the course of any session, whether online or physical, we collect all or any of the following data about you:
- Full name
- date of birth
- Gender
- Nationality
- Residential address
- Phone Number
- Email address
- Next of kin and emergency contact information
- Employment status and occupation
- Payment and billing information (Kindly note that your card information where utilised as means of payment is not an information we strore/keep. Such information may be kept by card payment aggregator/processor and we bear no responsibility for whatever issues arise with such third parties with regards to your card information)
- Past Clinical Records for Previous Visits to other mental health facilities (Where absolutely necessary)
4.2. Health and Clinical Information (Special Category Data)
Mental health records are classified as special category data. As such, we handle them with the highest degree of care. This may include:
- Presenting concerns and the reason you sought our help
- Full psychiatric, psychological, and medical history
- Diagnosis, clinical formulations, and assessment findings
- Session notes, treatment plans, and progress records
- Medication records and side-effect monitoring notes
- Risk assessments, safety plans, and crisis records
- Consent and capacity assessments
- Information about past trauma, abuse, or adverse life events
- Substance use history (especially where clinically relevant)
- Family history of mental illness (where relevant to your care and management)
4.3. Information Collected Automatically on Our Website
- IP address and browser type
- Pages visited and duration of visit
- Referring website or search engine
- Cookies and similar tracking technologies
- Device type and operating system
4.4. Information from Third Parties Where appropriate and with your consent, we may receive information about you from:
- Your general practitioner (GP) or referring physician
- Other hospitals, clinics, or healthcare providers
- Insurers or Health Maintenance Organisations (HMOs) where our service is to be covered by any HMO.
- Employers (where payments for such clinical visits or consultations are handled by an Employer. This is however subject to strict confidentiality)
- Courts or statutory bodies (only where legally required)
5. Why we collect your information
5.1. Delivering Your Care
In the course of any session, whether online or physical, we collect all or any of the following data about you:
- To understand your clinical needs and design an appropriate treatment plan
- To maintain accurate clinical records
- To monitor your progress and adjust treatment as needed
- To coordinate your care with other clinicians involved in your treatment
- To respond appropriately in a crisis or emergency
5.2. Administration and Operations
- To schedule and confirm appointments
- To process payments and issue invoices, receipts and medical history statements
- To manage your account and service agreement
- To respond to your enquiries and complaints
5.3. Legal and Regulatory Compliance
- To comply with Nigeria's healthcare regulations and professional standards
- To respond to lawful requests from courts, or regulatory bodies
- To maintain records as required by applicable law
- To protect the rights and safety of our staff and other clients
5.4. Improving Our Services
- To conduct analysis of service quality and outcomes
- To develop and improve clinical programmes and resources
- Staff training and strengthening exercise.
5.5. Communication and Engagement
- To send appointment reminders and administrative notices
- To share mental health resources, updates, and educational content (only where you have opted in)
- To notify you of relevant changes to our services or this Privacy Policy
6. Legal Basis for Processing your Data
The lawful basis for processing every category of personal data are as follows:
- Consent — We ask for your explicit written consent before collecting and processing your health information, recording sessions (where applicable), or using your data for research or educational purposes.
- Performance of a Contract — Processing necessary to provide the services you have engaged us for under our service agreement.
- Legal Obligation — Processing required to comply with applicable Nigerian law, court orders, or regulatory requirements.
- Vital Interests — In rare emergencies where processing is necessary to protect your life or the life of another person.
- Legitimate Interests — For certain operational and administrative functions where our legitimate interests are not overridden by your rights (e.g., fraud prevention, internal quality assurance).
- Explicit Consent for Special Category Data — Because mental health records constitute sensitive special category data, we rely exclusively on your explicit, informed consent as the primary lawful basis for processing such data, except where another legal ground applies.
7. Confidentiality and Disclosure
In addition to being a legal requirement, confidentiality is a clinical and ethical cornerstone. What you share in any (especially online) session is protected.
7.1. Within Our Team
Your information may be shared among our clinical team on a strictly need-to-know basis. Clinical supervisors may review session notes as part of professional oversight. All staff are bound by professional ethical codes and contractual confidentiality obligations.
7.2. With External Parties — Only as Permitted
We will not disclose your personal information to any third party outside Elite Life Consulting except in the following circumstances:
- With your informed written consent — for example, when referring you to another specialist or sharing a report with your physician
- Where required by law — such as a court order, regulatory investigation, or mandatory reporting obligation
- To protect life — where there is a serious and credible risk of harm to you or to another identifiable person, and disclosure is necessary to prevent the occurrence of such harm
- To our vetted service providers — such as our IT infrastructure providers or billing system, administrative maintenance systems who process data on our behalf under strict Data Processing Agreements with Us.
7.3. Limits of Confidentiality
As part of our intake process, we explain the specific situations in which confidentiality may be limited.
These include:
- Active suicidal intent with a clear plan and means
- Homicidal ideation targeting an identifiable person
- Child abuse or neglect, whether current or ongoing
- Abuse of a vulnerable adult
- Court orders or subpoenas requiring disclosure
We will always, where possible, discuss any intended disclosure with you before it occurs. However, we reserve the right to make disclosures based on any of the above scenarios, especially in situations of imminent harm / danger to self or any 3rd party.
8. Data Retention
We keep your records only for as long as is necessary and lawful. Our retention practice is guided by clinical best practice, Nigeria's healthcare regulations, Nigerian Data Protection Act (“Applicable Laws”)
- Adult clinical records are retained for a minimum of six (6) years from the date of the last contact.
- Records relating to minors are retained until the client turns 25, or for six years from the last contact — whichever is longer.
- Records involved in litigation or regulatory proceedings may be retained for longer or retained until those matters are fully resolved.
- Website usage data and anonymised analytics are retained for no longer than two (2) years.
- Marketing communications data is retained until you withdraw consent or opt out.
When the applicable retention period expires, records are securely destroyed — either through certified digital deletion or physical shredding of paper records, as appropriate.
9. How We Protect Your Information
The sensitivity of mental health data demands nothing less than our most rigorous protective measures. We have implemented layered safeguards to protect your personal information against unauthorised access, loss, destruction, or disclosure.
9.1. Technical Safeguards
- All data stored on our systems are end to end encrypted using industry-standard encryption model.
- All data transmitted over our website and online platforms use standard encryption models.
- Our clinical management system is access-controlled and password-protected with multi- factor authentication.
- Regular vulnerability assessments and penetration testing are conducted on our digital infrastructure.
- Automated backups are carried out daily, with backups stored in secure, access-controlled offsite environments.
9.2. Physical Safeguards
- Paper records, where held, are stored in locked filing cabinets in restricted-access areas.
- Clinical offices and record storage areas are accessible only to authorised personnel.
- Visitor logs are maintained for all non-clinical access to our premises.
9.3. Organisational Safeguards
- All clinical and administrative staff are trained in data protection and confidentiality at induction and on an ongoing annual basis.
- Access to client records is granted on a role-based, need-to-know basis.
- Third-party vendors with access to personal data are required to sign Data Processing Agreements and comply with NDPC standards.
- We have a designated Data Protection Officer (DPO) who oversees compliance, details of which are found in clause 15 (General Enquiries)
9.4. Incident Response
Despite best efforts, no system is entirely immune to risk. In the event of a data breach, we will notify affected individuals and the NDPC as required by the NDPA 2023 — within 72 hours where feasible — and take immediate steps to contain and remediate the breach.
10. Your Rights Guaranteed
Your rights over your personal information are guaranteed under the Nigeria Data Protection Act. We are committed to respecting those rights. You have the following Rights:
- Right of Access: Request a copy of the personal information we hold about you. We will provide this within 15 days of a valid request.
- Right to Rectification: Ask us to correct any information that is inaccurate or incomplete.
- Right to Erasure: Request the deletion of your personal data where there is no compelling legal basis for us to retain it. Note that certain clinical records must be retained by law.
- Right to Restriction: Ask us to limit how we process your data while a dispute or verification is pending.
- Right to Object: Object to certain types of processing, including direct marketing. We will stop immediately upon receiving such a request.
- Right to Data Portability: Request that we transfer your data to you or to another service provider in a structured, machine-readable format, where technically feasible.
- Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time without penalty. Withdrawal will not affect the lawfulness of any processing already carried out.
- Right to Lodge a Complaint: If you believe we have handled your data unlawfully, you have the right to file a complaint directly with the Nigerian Data Protection Commission (NDPC)
- Right to Restrict or Prevent transmission to third parties: If we receive a third-party request for transmission of records for any reason, we would contact you for approval / consent. Such consent may be given or denied. Kindly note that consent does not extend to compulsory disclosure by virtue of a court order, or in life threatening situations where you are unable to fully provide or refuse such consent.
To exercise any of these rights, please contact us using We will acknowledge your request within five (5) business days and respond in full within fifteen (15) days. We will not charge a fee for reasonable
11. Minors and Children’s Privacy
The privacy and safety of children in our care require additional layers of consideration and data handling as follows:
- Parental or guardian consent is required before providing services to anyone under the age of 18.
- Parents and legal guardians have the right to access their minor child's clinical records, except where disclosure would be contrary to the child's best interests — for example, in cases involving abuse by the guardian.
- As adolescents approach the age of majority and demonstrate capacity to consent for themselves, we may increasingly involve them in decisions about their own records.
- We do not knowingly collect data from children through our website or digital platforms without verified parental consent.
12. Cross – Border Data Transfer
Elite Life Consulting is primarily a Nigeria-based practice, though through our consultation and / or teletherapy services, clients outside of Nigeria may be seen. Your data is predominantly processed and stored within Nigeria. However, certain cloud-based tools and software platforms we use may store data on servers located outside Nigeria.
Where such transfers occur, we ensure that:
- The receiving country provides an adequate level of data protection, or
- Appropriate safeguards are in place, such as standard contractual clauses (SCCs) approved by the NDPC, and
- The transfer is limited to what is strictly necessary for operational continuity.
- The receiving country, where in Europe is bound by the General Data Protection Regulation (GDPR)
We will always inform you of any material international transfers that affect your clinical records and obtain your consent where so required
13. Teletherapy and Online Platforms
For clients who access our services remotely, be informed that:
- We use encrypted, secure video conferencing platforms for all teletherapy sessions. We do not use unencrypted or publicly accessible platforms for clinical sessions.
- Sessions are never recorded without your explicit written consent.
- You are responsible for ensuring you are in a private location during your sessions. We recommend using headphones and a private space to protect your own confidentiality as we would not be responsible for third party interference with your data through means we do not control
- Our website may host digital screening tools, self-help resources, and contact forms. Any data you submit through these is processed in line with this Privacy Policy.
- We may use secure client portals for document sharing, appointment booking, and clinical communications. These portals are password-protected and encrypted.
15. How to Contact Us
For Questions, Enquiries, Clarifications of any kind, kindly contact:
Website: www.elitelifeconsulting.com
General Enquiries: admin@elitelifeconsulting.com
16. Changes to this Privacy Policy
Changes may be made to this Policy as situation demands and as the need arises. You agree that we have a right to review these Policies.
Where changes are made to this Policy, we shall notify you by email, or post a notice of such amendment/change on our website. You shall be given a window period within which to review the updated Policy, as a precondition for continuous usage of the website and/or our services
Your continued use of our services after a revised Policy has been communicated constitutes your acceptance of the updated terms, where permitted by law. Where changes require fresh consent, we will ask for it.
17. Consent and Acknowledgement
By engaging with Elite Life Consulting, whether by booking an appointment, completing an intake form, submitting an enquiry, or using our website, you acknowledge that you have read and understood this Privacy Policy.
For clinical services, a separate, written Informed Consent Form may be provided before your first session. That form works in conjunction with this Policy and will give you a further opportunity to ask questions and clarify any aspect of how your information is used.